CHO Centre Manager
Marie Stopes Sierra Leone
Health & Medicine
28 February 2022
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Marie Stopes Sierra Leone
Marie Stopes International (MSI) is a global social business providing personalised, high quality, affordable contraception and safe abortion services to women and girls. MSI has 13,000 team members working in 37 countries to deliver our mission: children by choice, not chance. Marie Stopes Sierra Leone (MSSL) is a founding member of the MSI Partnership, operating in Sierra Leone for 30 years and becoming the largest non-governmental provider of family planning (FP) and sexual & reproductive health (SRH) services in the country. MSSL delivers services in every district of Sierra Leone through its outreach, centres/clinics and social marketing channels.
At least one year paid CHO experience in a clinical or public health setting (essential).
Clinical experience with an NGO or Government Medical Facility (desirable).
Experience managing a business (desirable).
Experience in a management position, preferably in health systems management, hospital management, family planning, community development (desirable).
Other professional qualifications, ideally in project management or SRH (desirable).
Proven experience of driving impact, quality and sustainability in international programmes and improving operational standard (essential).
Fluency in English and Krio (essential).•Community Health Officer (CHO) or above (essential).
Possession of a valid Community Health Officer credential to practice (essential).
Certification in Nursing SECHN, SRN (desirable).
Strong administration and IT skills, infection control, lab environment (essential).
Graduation from an accredited school at the Bachelor of Science level or equivalent (desirable).
Infection control, lab environment (desirable).
Experience (not less than two years) in clinical practice will be a strong added advantage (desirable).
Proven ability to lead a team independently (desirable).
Strong oral, written communication, interpersonal, problem solving and analytical skills (essential).
Experience in the usage of computers and office software packages (desirable).
Knowledge in the use of clinical equipment (desirable).
Knowledge of Quality Assurance procedures (desirable).
About the Role
The overall responsibility of the CHO Centre Manager is to provide a high quality and standard of care in all aspects of service delivery to clients.
The CHO Centre Manager is both a key operational and clinical role dedicated to the management and development of the centre, in addition to direct line management and capacity building for the centre team. This role is responsible for the successful delivery of work setting and meeting ambitious CYP targets and surplus generation, delivering and reporting against business plans, maintaining close working relationships the Regional Operations Managers and Centre Channel management team.
The CHO Centre Manager’s core objectives will be to lead and develop a multi-purpose “centre of excellence” for men and women seeking low-cost comprehensive FP, SRH, and complementary services. The CHO Centre Manager is required to have a high level of business skill as the manager of an MSSL clinic business, ensuring that they practice modern business practices to enhance productivity and sustainability of the centre.
The CHO Centre Manger will be required to analyse and introduce relevant service mixes, initiate performance based incentives for team members, maintain a highly motivated team, ensure a high level of client satisfaction and ultimately ensure that their centre is fully sustainable. Operations and system strengthening
Work closely with the Regional Operations Manager and Centre Channel management team to drive the commercial performance of the centre channel against agreed business plans, instilling a culture of continuous improvement to deliver efficiencies and surplus creation.
In collaboration with the Operations, Quality Assurance and Marketing teams, drive innovation in both core and non-core service provision, with the aim of creating both additional surplus and demand.
Provide a multi-purpose centre for men and women seeking low-cost comprehensive FP and SRH service.
Drive and monitor improvements in performance against key indicators (e.g. PAC, CYPs, service income, income to cost, PAFP, surplus generation, % youth accessing services, % of long acting methods).
Work closely with the Quality Assurance team to ensure that centre services comply with minimum healthcare standards, Global Goods, policies and donor requirements and take immediate action on any areas identified for improvement.
Play a critical role in managing resources effectively, as well as maximising the results-based focus of the team.
Under the direct guidance of the Centre Channel Lead, put in place clear, high quality plans that will lead to increased client flow and service income.
Collaborate and participate in the development of communication and promotional plans and activities with the Marketing team.
Collaborate with other MSSL teams to promote innovation and effective ways of delivering services, boosting team morale, fostering oneness and promotion of MSSL’s vision, mission and values.
Engage in relevant policy fora relating to centre service delivery activities.
All other duties as reasonably requested by management.
Working closely with the Quality Assurance team, support changes in clinical practice and the delivery of clinical services.
Daily management of a high quality and efficient centre as a profit making business. Service delivery
Take an active role in the provision of services to clients.
Lead on managing the process for correcting or improving service provision where appropriate and for ensuring the implementation.
Work with the centre team and ensure that standards and objectives are met at all times. This includes wait times, quality of care, ongoing training etc.
Monitor and enforce standards of client care, including routine checks, post-op queries, correcting or improving performance where appropriate with the appropriate centre nurses. •Ensure that each area adheres to current Health and Safety legislation in accordance with MSI and MSSL processes and procedures. Clinical excellence and client care
Ensure that clients remain at the centre of everything we do and that clients are always properly counselled on their rights, treatment methods and choices, with appropriate referral whenever suitable and necessary.
Ensure high quality service standards are maintained and a high level of client satisfaction is achieved at all times.
Work with the Quality Assurance team to ensure that set clinical standards/protocols are understood, disseminated and upheld by the centre teams, ensure regular and effective supervision to check adherence to set protocols.
Regularly review QTA results, exit interviews and other client data to ensure ‘evidence into action’ in all centres. Work closely with the Quality Assurance team to address identified performance gaps and ensure clinical mentorship is provided.
All service providers to ensure that they strictly adhere to MSI clinical policies and guidelines
Ensure that all audit recommendations are strictly enforced and evidence is provided to support changes in process and procedure Ensure that centre teams maintain an effective referral system for the treatment of clinical complications.
Deliver a high standard of service to the community.
Motivate the community, through educational and promotional means, to accept MSSL services.
Utilise findings from community level data to inform health promotion interventions.
Work closely with Regional Operations Mangers and Centre Channel management to adapt interventions and services at facility level based on findings from communities. Recording and reporting
Ensure high standards of operational efficiency and effectiveness with clear, transparent systems in place.
Complete client record audits.
Ensure that CLIC is used by the team to record all client visits.
Manage the centre teams ensuring they follow strict, consistent and documented procedures relating to clients, confidentiality, data protection, working hours, income and expenditure, the management of stock, equipment and assets.
Collaborate with the Procurement and Logistics Managers to ensure that an effective system for the supply of commodities and avoidance of stock-outs is in place.
Ensure effective systems for the timely and accurate management and reporting of information through efficient collection, analysis and reporting of data from the centre teams.
Closely manage financial and stock control systems for the prevention and detection of fraud.
Ensure compliance to MSI and MSSL set standards and procedures/policies.
Ensure proper accountability of the MSSL’s finances. •Work with the Admin and Finance Assistant to maintain accurate records of client receipts on a daily basis and make cash payments into the designated MSSL bank account.
Maintain records of FP methods and other services provided on a daily basis.
Maintain records of client needs with a view to improving and extending service delivery.
Prepare and submit narrative reports of the centre activities.
Prepare and submit monthly statistics and financial details of the centre performance.
Ensure proper accountability of the organisation’s finances.
Check all stock intakes from suppliers. Maintain stock record and inform line manager of low stock level or shortages of supplies.
Maintain centre equipment in good working order at all times including maintenances and repairs.
Maintain MoHS regulations and MSI minimum standards regarding drugs recording and storage.
Immediately report any breach (or suspected breach) of MSSL policy to the appropriate manager.
MSSL HAS A ZERO TOLERANCE POLICY TO FRAUD & BRIBERY.