top of page

Operations Associate

Partners in Health

Human Resource

Kailahun, Sierra Leone

Job Type


Closing date:

17 August 2022

To apply, use the link or send your CV to the  Email address below.

If blank, use the "Apply now" button.


Partners in Health

Partners In Health (PIH) is an international health organization relentlessly committed to improving the health of the poor and marginalized. PIH partners with local governments to build local capacity and works closely with impoverished communities to deliver high-quality health care, address the root causes of illness, train providers, advance research, and advocate for global policy change. Our delivered services in the field are based in our partnership with the Governments and Ministries of Health and the support to education, training and mentorship to Health care workers and students is one of our pillars for the Health care system strengthening.

PIH currently has implementation programs in Haiti, Rwanda, Lesotho, Liberia, Malawi, Peru, Mexico, Russia, Sierra Leone and Navajo Nation. Through our partnership with Harvard Medical School and the Brigham and Women’s Hospital, we support a wide range of programs in dozens of other countries around the world.

Our Work In Sierra Leone:

Partners In Health (PIH) began supporting the government of Sierra Leone in response to the Ebola epidemic in October 2014. Recognizing the large need for continued investments in the health system after Ebola, PIH is committed to long-term health system strengthening in support of the Ministry of Health and Sanitation (MOHS), guided by the same principles as our emergency response and our work around the world: public sector accompaniment, integrated and comprehensive services, social justice, nimbleness and flexibility, partnership, community ownership, and evidence-based interventions. In the aftermath of the epidemic, PIH is committed to supporting the delivery of comprehensive health services in Sierra Leone, from the community level to the health center and to referral hospitals.

Position OverviewPartners In Health is seeking full-time Operations Associate to provide day-to-day operations support, administrative support to the operations department. The position will support the coordination of teams reporting to the Chief Operating Officer, undertake management of operations activities in Kailahun and, where necessary, provide support in maintaining the operations budget and tracking related expenditures.


Education and Work Experience Requirements

  • A minimum of three years’ relevant work experience in Human Resources
  • Experience working in operation for an international NGO with donor-funded projects
  • Bachelor’s or Master’s degree in Human Resources Management, Business management or similar
  • Highly numerate with strong Excel skills and adequate writing skills
  • Experience working with individuals of various skill sets and cultures.
  • Excellent facilitation, oral and interpersonal communication, and presentation skills including excellent writing skills.
  • Excellent planning and prioritization skills as well as creative problem-solving and analytical skills.
  • Strong project management and time management skills; highly organized and detail-oriented.
  • Sound judgment, a high degree of professionalism, and the ability to maintain confidentiality
  • Proactive and solution-orientated, able to use initiative and work independently
  • Excellent organizational skills, ability to prioritize effectively and handle multiple tasks
  • Ability to work with patience, humility, and a sense of humor.
  • Commitment to health and social justice.

Ability to live in Kailahun full-time required.

About the Role

Operations Support

  • Manage designated operational processes as required e.g. insurance policy maintenance, etc.
  • Coordinate and collaborate with internal department units to enable, support and improve day-today program operations and processes with the goal of enhancing operation al effectiveness
  • Assist in troubleshooting problems and issues as they relate to daily operational activities
  • Execute special projects, including developing strategies and tactics for implementation in Kailahun
  • monitoring of effectiveness and making recommendations for improvements as required to ensure that overall project goals are achieved
  • Provide administrative support to the Chief Operating Officer in the execution of his work as it relates to planning and operations management (scheduling, travel coordination, expense tracking and reporting)
  • Other duties as assigned

Organizational Planning and Management.

  • Works closely with the Chief Operating Officer to ensure timely planning, management and tracking of organizational operations plan including analysis and reporting of related data points and benchmarks from programmatic and functional areas
  • Works closely with programmatic and functional area staff to support development, improvement and implementation of operations solutions and strategies
  • Provide project management support from the operational stand point
  • Ensure implementation of operations policies and procedures
  • Provides administrative support
  • Works closely with program directors and managers to establish contract timelines, ensure compliance, and meet contractual deadlines and deliverables.
  • Works closely with finance team to manage contract budgeting and staffing allocations across contracts for staff who work in multiple programs
  • Reviews contract requirements of service providers, special provisions, terms and conditions to ensure compliance with appropriate laws, regulations, and corporate and government policies and business unit procedure
  • Maintains deadlines on deliverables and communicates on an ongoing basis with partners and team about service provider’s contractual issues
  • Actively documents and pursues variations/claims through tracking schedule •
  • Partner with Chief Operating Officer to oversee overall contract management, budget allocation and foster compliance

Prevention of Sexual Exploitation, Abuse and HarassmentAt Partners In Health, we are committed to ensuring that those who benefit from our work- including our patients, families and community members – as well as our staff are treated with dignity and respect and protected from sexual exploitation, abuse and sexual harassment. A range of pre-employment checks will be undertaken in conformity with Partners In Health’s PSEAH policy. Partner In Health will request information from applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.  By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

bottom of page